What to do when your Apple Mac dies and won’t turn on.

What to do when your Apple Mac dies, Apple Support, Apple Repairs, ZA Support

What to do when your Apple Mac dies and won’t turn on.

Hopefully you are not one of the unfortunate few that have witnessed the demise of your Apple Mac. But it doesn’t have to be all doom or gloom; sometimes there is a surprisingly simple reason for your Apple Mac not turning on. We have listed a few of the common causes as well as what you can do about them.

Firstly rule out display issues

If your screen doesn’t turn on but your Apple Mac still beeps or chimes and you can hear a fan or drive, then presumably your Apple Mac is not dead just playing dead. If you see a light from your sleep LED, then press the Caps Lock key on your computer and it should light up.

If this doesn’t work follow the rest of the steps…

Step 1: Check the power

This may sound deceptively simple… Maybe you are thinking, “I am not an idiot, of course its not the power” Just have a look to rule it out as a possible cause for your dead Apple Mac. Check that you have a good connection from the wall outlet to your Mac and double check whether the wall outlet is actually working.

Step 2: Try another adapter

If your wall outlet is working but you still don’t have power then try another power cord or adapter. If you are using an Apple Mac notebook then you can look through the below list and get some tips on identifying issues with your MagSafe adapter (we will also be doing a troubleshooting blog up next on how to fix the problem). Leave your adapter connected long enough to provide an adequate charge to your battery.

  • Your power adapter won’t charge the computer.
  • The LED on the adapter connector doesn’t light up when attached to the computer.
  • The adapter only charges the computer intermittently.
  • The adapter’s white insulation separates from the magnetic end of the MagSafe connector.
  • Your MagSafe connector on the adapter or computer has debris in the connector.
  • You see a spark.
  • Your Magsafe connector on the adapter or computer has a physical issue with a pin.

Step 3: Disconnect all devices

Disconnect all the accessories that are plugged into your Apple Mac such as USB’s printers, mobile devices. Really anything that is external to your Apple Mac.

Step 4: Power Button

Another tool you can try which is simple and often effective is to hold down the power button for ten seconds. Then press the power button again to see whether your Apple Mac turns on.

Step 5: Reset the SMC

How to reset the SMC on Mac desktop computers

Follow these steps for iMac, Mac mini, Mac Pro, and Xserve. If you have an iMac Pro, skip to the next section.

  1. Choose Apple menu > Shut Down.
  2. After your Apple Mac shuts down, unplug the power cord.
  3. Wait 15 seconds.
  4. Plug the power cord back in.
  5. Wait 5 seconds, and then press the power button again to turn on your Apple Mac.

For Intel-based Xserve computers that aren’t responding, you can shut down locally or by using remote commands. You can also press and hold the power button for 5 seconds.

How to reset the SMC on iMac Pro

Follow these steps for Apple iMac Pro:

  1. Choose Apple menu > Shut Down.
  2. After your Apple iMac Pro shuts down, press and hold its power button for 8 seconds.
  3. Release the power button, and then wait a few seconds.
  4. Press the power button again to turn on your Apple iMac Pro.

Step 6: Check your memory

If you have recently installed Mac memory it could be causing problems with your Apple Mac due to compatibility issues. Try reinstalling it or chat to the leading Apple Support Experts ZA Support Contact Us potentially you may need to upgrade your RAM, for Apple Mac RAM memory upgrades in South Africa please follow this ZA Support Mac memory RAM upgrade link ZA Support Apple RAM upgrades.

The Final Step

If you are still unable to start up your Apple Mac after following all the steps it would be wise to get a ZA Support Apple expert to do a comprehensive diagnostic on your Mac. With a comprehensive Apple service and support offering for our South African clients ZA Support remain the trusted Apple experts ZA Support Apple upgrades.