“The goal as a company is to have customer service that is not just the best but legendary.”
Sam Walton, Founder of Wal-Mart
What made Apple so successful overseas? Why did Apple clientele have such strong brand loyalty? What was Apple Worldwide doing in countries around the world that we could learn from here in South Africa? These were the questions that prompted a visit to the USA by ZA Support’s founder. The purpose of the journey – to really get an understanding of what made Apple clients tick.
What was uncovered during the journey was truly fascinating. It was discovered that Apple’s ability to combine a smart, quality product with a client support and service model that was consistent from country to country was the foundation for their loyal fans. Simply put their ability to replicate a client centric culture in every Apple store no matter where you were in the world.
With this knowledge in hand ZA Support was a founded in 2009 with 3 key fundamentals. Reliability, the provision of fully outsourced Apple solutions and World-Class service and support. Starting from the bottom, ZA Support has been built into a leading Apple solutions provider for Individual, SME and Enterprise Mac clients in South Africa.
Providing clients with end to end Apple solutions means enabling a Mac client to have a unified point of contact wherever they are in the supply chain. Whether it is the procurement of Authorised Apple products, sourcing support from accredited Apple technicians or delegating a fully outsourced Mac environment by the internal technology department – ZA Support equips clients with the facilities necessary to take advantage of all the tailored Apple solutions offered.
Whether it has been an Individual client looking for the personalised level of support, the SME who needs a partner which can use their budget effectively to achieve maximum return on their Apple investment or the enterprise which requires a business minded technology partner who understands the importance of combining business acumen with technology expertise aligned with the companies values and overall strategy – ZA Support has been a leader in each of these fields.
As part of a continued drive toward Mac solutions that delver high performance at continually cost effective prices ZA Support Concierge was developed. A first to market offering for South African and African Apple users. Through the provision of 24 hour remote and telephonic services by certified Apple technicians, guaranteed preferential pricing on new hardware and software, individually assigned support personnel including member only benefits that enable substantial savings for clients across the spectrum of Apple users including home users, SME’s and Big business, Concierge delivers amazing Apple solutions to everyone. Current estimates are savings of between 10-20% on annual I.T expenditure through Concierge. That is massive considering when the value of the products and services Conceirge provides.
Understanding that Apple is a premium product and that it’s clients deserve a premium experience has lead ZA Support to be a partner of choice when dealing with anything Apple.
There is still much more to come over the next year (however we are not allowed to say at this point…!) but what we can assure you is that there will be further first to market experiences, solutions and services that will take African Apple users to the next level of technology innovation.