Question 1

Where is ZA Support located in Johannesburg?

Accepted Answer

ZA Support is located at 1 Hyde Lane, Second Floor, Office E2004, Hyde Park, Johannesburg, 2196. We are open Monday to Friday 8am–6pm and Closed Saturdays. Hyde Park is conveniently accessible from Sandton, Rosebank, Illovo, Bryanston, and Fourways.

Question 2

What Apple devices do you repair?

Accepted Answer

We repair MacBook Air, MacBook Pro, iMac, Mac Mini, Mac Pro, iPhone (all models including iPhone 16), and iPad. We also perform JAMF MDM implementations and managed IT services for businesses. All Apple Silicon (M1/M2/M3/M4) and Intel models are supported.

Question 3

What is your assessment fee?

Accepted Answer

ZA Support charges an assessment fee of from R599 ex VAT. This covers a full diagnostic inspection of your device. If you choose to proceed with the repair, the assessment fee is included in the total. If you choose not to proceed, the assessment fee applies. All repairs carry a up-to-3 year warranty on parts and labour.

Question 4

How much does Mac repair cost in Johannesburg?

Accepted Answer

Mac repair cost depends on the device and fault. An assessment fee of from R599 ex VAT applies, we diagnose and provide a fixed quote before starting any work. Extended warranty is available on request.

Question 5

Do you repair MacBook liquid damage?

Accepted Answer

Yes. MacBook liquid damage is one of our primary specialisations. We perform ultrasonic board cleaning, component-level diagnosis, and component-level repair repair on liquid-damaged MacBook Air and MacBook Pro models. The sooner you bring in a liquid-damaged MacBook, the better the outcome. Do not try to turn it on, bring it to us immediately.

Question 6

How long does Mac repair take?

Accepted Answer

Battery replacements, SSD upgrades, and RAM upgrades are often same-day. Screen replacements typically take 1–3 days. Logic board and liquid damage repairs take 3–7 business days depending on the fault and parts availability. We give you an estimated completion time when your device is booked in.

Question 7

Do you repair Apple Silicon (M1, M2, M3, M4) MacBooks?

Accepted Answer

Yes. We repair Apple Silicon MacBook Air and MacBook Pro models including M1, M2, M3, and M4. Battery replacement, screen replacement, port repair, and logic board repair are all available. Note that RAM and SSD are soldered on Apple Silicon models and cannot be upgraded, but all other repairs are possible.

Question 8

Is ZA Support an Apple Authorised Service Provider?

Accepted Answer

ZA Support is an independent Apple specialist, not an Apple Authorised Service Provider (AASP). This means we charge significantly less than Apple, and we can repair devices that Apple would refuse to fix (out of up-to-3 year warranty, out of production, or with third-party modifications). All repairs carry a up-to-3 year warranty on parts and labour. Extended warranty is available on request.

Johannesburg's
Apple Specialists

4.9 on Google

Every Apple Device. Every Fault.

Logic Board Repair

Liquid Damage Repair

iPhone Repair

iPad Repair

JAMF MDM

Managed IT Services

Why ZA Support

Board-Level Component-level repair

JAMF Enterprise Specialists

4.9★ on Google, 120+ Reviews

16 Years of Apple Expertise

Book Your Assessment

Johannesburg'sApple Specialists